Customers appreciate friendly service

Some 74% of passengers in long-distance rail services were satisfied with the service provided in 2008. Customer satisfaction in freight services rose almost 10 %. Pohjolan Liikenne and VR-Track were also praised for their professional skills and quality of service.

VR-Group Ltd monitors customer satisfaction regularly through customer surveys and feedback from customers. Continuous dialogue with business customers identifies customer needs and provides a basis for developing services.

Passenger services
Freight services
Track construction