Information about exceptional situations is being improved

VR works in cooperation with the Finnish Rail Administration to continuously improve punctuality and the management of exceptional situations.

• In autumn 2008, VR and the Finnish Rail Administration conducted a survey on passenger information. The survey showed that the level of information provided about service disruptions was reasonable. Most respondents reported that disruptions were properly announced and the information was up-to-date. However, customers wanted speedier announcements and more specific information about the causes and impacts of delays.

• A new information centre was opened in conjunction with Helsinki region’s Traffic Management Centre in June 2008. The Centre provides customer information about service disruptions at railway stations in southern Finland via announcements and information display units.

• The Finnish Rail Administration has installed a unified customer information system in all Finnish railway stations with the aim of facilitating and improving communications at stations. The system is being adopted during 2009.

• VR also launched new mobile services that provide even easier access to information about the punctuality of rail services, as well as about the services provided at stations.

• Use of the Internet for distributing customer information was also expanded.