VR, i.e. passenger services

Every day, we operate about 250 long-distance train services and over 1,000 commuter train services. Welcome aboard!

VR provides railway passenger services. Restaurant and catering service provider Avecra completes the service onboard the trains and at the stations. Pohjolan Liikenne bus service is also included in our passenger services.

We want to offer our customers the safest, greenest and most comfortable way to get around. We strive for this, for example, by increasing punctuality, renewing our pricing and improving our services.

Our objective is that train travel will be the most popular option in long-distance traffic.

Customer is the key

We offer our customers comfortable and fast trains as well as versatile routes and services. Improving customer experience is our main objective: we want to guarantee a smooth and comfortable passenger experience.

For our customers, the most important thing is that the train trip is easy and effortless. For example, it is possible to work during the train trip, and the comfort of travel is increased by free internet and restaurant services. Stations are in central locations and the train is a safe means for transport. Travel times keep getting faster.

Train is also an environmentally friendly option. In Finland, all passenger trains run carbon-neutrally. 

We want to make the journey effortless as well as solve disruption situations in an anticipatory, high-quality manner.

Services in many channels

We serve our customers in many different channels, both face-to-face and digitally. We offer the chance to buy tickets at the desired moment using the channel that feels most natural. We develop our service channels constantly.

Our largest ticket sales channel is our online shop. Tickets are also sold in our mobile shop, the station ticket sales, vending machines, long-distance trains and customer service centre’s telephone service. In addition, tickets are also available at R-kioski kiosks and travel agencies around Finland.

Our loyalty programme Veturi offers our customers added benefits and offers. We also gather information through Veturi so that we can develop our services and channels even more.